02.06.2025 17:22
In the new list of unsafe products published by the Ministry of Trade, a product from the baby clothing brand Hello Baby has been identified as posing a serious risk. The retailer ebebek Mağazacılık A.Ş. announced to the public that the product will be recalled and refunds will be issued.
The Ministry of Trade declared the Hello Baby brand snap-button bodysuit product unsafe due to the risk of drowning. Ebebek announced that refunds would be made within 30 days, even if the product has been used, to those who purchased it.
SNAP BUTTONS WITH DROWNING RISK IDENTIFIED
The product that led to the recall decision was announced as the Hello Baby brand 2-pack short-sleeve bodysuit (girl model). It was reported that the snap buttons on the white and orange printed models could easily detach and enter small cylindrical pieces, posing a drowning risk.
It was emphasized that the product poses a danger for all size groups between 3 months and 3 years. Connections that do not comply with TSE standards failed the "Safety of Children's Clothing - Mechanical Safety" tests.
OFFICIAL DECISION: SALES PROHIBITED, PRODUCT TO BE RECALLED
The Ministry of Trade's notification numbered 2025060002 was shared with the public on June 2, 2025. According to the notification, the sale of the relevant product was prohibited, and a recall was decided.
EBEBEK'S RECALL STATEMENT: EVEN USED PRODUCTS CAN BE RETURNED
In the official statement made by Ebebek, it was emphasized that customer health is a priority, and the following statements were made:
"The Hello Baby snap-button bodysuit 2-pack short-sleeve body girl baby product has not passed the safety tests of the Ministry of Trade. The product has been placed on the market in violation of Law No. 7223 on Product Safety and Technical Regulations. We kindly ask all our parents to return the product to the nearest Ebebek store, even if it has been used."
It was announced that a refund equal to the retail sales value would be made for the returned products. Parents can also choose to receive this refund as a gift voucher if they wish.
30 DAYS FOR THE RETURN PROCESS
Ebebek requests customers who have purchased the product to apply to the stores within 30 days. As part of the recall, returns will be accepted even if the product has been used. Customer service continues to operate for 7 days, 15 hours a day (09:00–00:00).
?? Customer Service Contact:
?? +90 (216) 325 11 11
?? Every day of the week, between 09:00–00:00