29.10.2026 23:25
The iPhone Duo, offered for sale in Turkey at prices reaching 335,999 Turkish liras, has come to the agenda with complaints that its screen cracks when folded. In correspondence with Apple's support unit, it was stated that the company considers the issue a hardware failure, that damaged phones are replaced free of charge, and that engineers are investigating the problem on the production line.
After images showing that the screen of Apple's foldable phone iPhone Duo broke during folding, complaints increased, while a new correspondence with the company's support unit emerged. In the correspondence, it was stated that Apple was aware of the screen problem, that the issue was considered a hardware failure, and that damaged devices were replaced free of charge.
APPLE CONSIDERS THE SCREEN ISSUE A HARDWARE FAILURE
The cracking and breaking problems experienced on the screen of the foldable iPhone Duo continue to be discussed. In particular, after the images showing the damage occurring at the device's folding point, a correspondence with Apple support drew attention.
In the message in the image, it was stated that Apple is aware of the problem and directly considers the cracks occurring in the hinge area of the screen as a hardware failure.
In the support message, it was said, "You can be sure that Apple is fully aware of this situation and considers it directly as a hardware failure."
DAMAGED PHONES ARE REPLACED FREE OF CHARGE
In the most striking part of the correspondence, there was information that devices with cracks at the folding point of the screen were replaced with new ones free of charge at Apple Store stores.
In the message, it was explained that customers who applied to stores with the same problem were not charged and were given new devices.
It was stated that Apple's engineering teams also sent the faulty devices to California for examination. It was reported that the teams are conducting work to determine the cause of the damage and fix the problem in the production line.
14-DAY RETURN WARNING TO USERS
The correspondence also included important recommendations for users who ordered the iPhone Duo. In the message from Apple support, it was recommended to keep the orders for now but to carefully check the folding mechanism when the device is delivered.
It was stated that the device should be returned especially if unusual crackling sounds are heard while the phone is folding, a physical protrusion is felt under the screen, or flickering is seen in the pixels.
In the message, it was stated that users can take advantage of Apple's 14-day return period or apply to Apple Store stores for device replacement.
APPLECARE+ RECOMMENDATION ALSO CAME
In the support message, AppleCare+ service was also recommended to users who purchased Apple's first-generation foldable phone.
While it was stated that this service could provide additional protection against screen problems that may be experienced in the long term, it was emphasized that the folding mechanism in particular should be carefully monitored.
ALL EYES ON THE STEPS APPLE WILL TAKE
The screen problems experienced at the folding point of the iPhone Duo brought discussions about the durability of foldable phones back to the agenda.
The correspondence that emerged included important details such as free device replacement, examination of faulty phones, and fixing problems in the production line.
While the correspondence, which is stated to have been carried out with the company's support unit, has not yet been officially verified, the steps Apple will take regarding the screen problems are awaited with curiosity.
IPHONE DUO'S PRICE GOES UP TO 335 THOUSAND LIRA
The entry model of the iPhone Duo, which went on sale in Turkey on October 23, 2026, with 256 GB of storage, went on sale for 229,999 lira.
The device's 512 GB model was offered for sale with a price tag of 246,999 lira, the 1 TB model 280,999 lira, and the 2 TB model 335,999 lira.
The fact that the phone, which attracts attention with its high price, came to the agenda with screen cracking complaints shortly after going on sale also brought users' questions regarding warranty and replacement processes.