The messages from the GSM companies at the center of the reactions were astonishing.

24.04.2025 10:30

The 6.2 magnitude earthquake that occurred in Istanbul once again revealed the weaknesses in the communication infrastructure. As a result of the earthquake, the lines of GSM operators were practically locked, and citizens faced great difficulties in reaching their loved ones. In an attempt to cover up these shortcomings, some companies offered free packages to their users, while others suggested using "internet-based applications."

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After the 6.2 magnitude earthquake in Istanbul, there was great panic throughout the city. Due to the panic experienced during the earthquake, at least 151 people were injured while jumping from windows and balconies, and there were communication problems across the city.

ONCE AGAIN, THEY FAILED

As citizens tried to reach their loved ones after the earthquake, the problems experienced in communication lines drew great reactions. With the GSM lines being out of service, citizens found solutions in internet-based messaging and calling applications. The public, trying to communicate through platforms like WhatsApp and Telegram, reacted harshly to the phone operators. Especially in emergencies like earthquakes, the disruption of communication worried users, and the importance of internet-based applications was once again understood.

"WE ARE COLLAPSING NOT IN THE EARTHQUAKE, BUT IN THE SYSTEM"

Users expressed their frustration over experiencing communication problems during such critical moments despite paying the highest mobile communication bills in the world. While the unpreparedness of the operator companies was criticized, thousands of users on social media expressed their reactions with comments like "We are collapsing not in the earthquake, but in the system."

THEY TRIED TO SOOTHE THE CITIZENS

GSM companies, which were expected to take steps to strengthen their infrastructure by admitting their mistakes, once again resorted to general gestures to soothe the citizens.

ONE OFFERED A FREE PACKAGE, THE OTHER MADE A SUGGESTION

While one of the companies defined a free internet, SMS, and 500-minute free package for its users, another sent a message saying, "We recommend using internet-based applications for communication."