02.05.2025 21:10
Due to the access issue experienced in Garanti BBVA's mobile banking service, which is used by millions of citizens, the bank stated, "We are working to resolve the issue as quickly as possible." The bank also announced a new arrangement made due to the problem.
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Garanti BBVA stated, "We are continuing our efforts to resolve the issue of access problems experienced in mobile services as soon as possible."
A crisis is occurring in Garanti BBVA's mobile banking service, used by millions of citizens. Bank customers trying to access the mobile application encountered the message, "We apologize, we are currently unable to process your transaction. Please try again later."
USERS HAVE REBELLED
Users who cannot use the mobile service have practically rebelled. Citizens expressed their reactions through their social media accounts, making numerous posts.
STATEMENT FROM THE BANK
On the other hand, in its first statement regarding the access issue, Garanti BBVA said, "There is currently a technical malfunction in our systems. We are working to resolve the issue as soon as possible. Thank you for your understanding." In a later statement made hours later, it was noted that the source of the problem was not a cyber attack.
"THERE IS NO CYBER ATTACK INVOLVED"
Garanti Bank stated that the issue experienced in accessing digital channels and call centers is due to a technical malfunction and that there is no cyber attack, saying, "Our relevant units are working intensively to ensure that the issue is completely resolved as soon as possible."
NEW REGULATION ANNOUNCED
In the latest statement from the bank, a new regulation due to the issue was announced to the public. "The technical malfunction experienced in our digital channels and Call Center continues. We are working tirelessly to resolve the issue as soon as possible," the statement said, announcing that all branches, except those located in shopping malls, will remain open until 00:00.
The statement added, "In order for you to carry out your banking transactions, all our branches will be open until 00:00 tonight, except for locations that have a legal closure obligation, such as shopping malls."
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