09.04.2026 20:50
A digital initiative has been launched in Istanbul to improve the quality of service in hospitals. With the "Hastanem Temiz" application developed by the Istanbul Provincial Health Directorate, citizens receiving services in the city's hospitals can instantly communicate their opinions regarding cleanliness or technical issues through a QR code and an AI-supported system.
The "Clean Hospital" application has been implemented by the Istanbul Provincial Health Directorate as part of digital transformation efforts aimed at improving the quality of health services in the city.
DIRECT ENTRY WITH QR CODE
With the application, citizens can directly enter the system by scanning the QR codes placed at various points in hospitals, without the need to select their location.
While cleanliness, technical issues, or satisfaction notifications are communicated quickly, location information is automatically transferred to the system, and requests are instantly delivered to the relevant units.
The AI-supported analysis mechanism evaluates notifications based on type, intensity, and priority status, optimizing intervention processes. This way, alerts are sent to the relevant personnel only in necessary situations, preventing unnecessary notification traffic.
AUTOMATIC NOTIFICATION TO MANAGEMENT
In the application that operates with a hierarchical tracking system, if the requests communicated to the relevant personnel are not resolved within the specified time, an automatic notification is sent to higher authorities and management. Thus, no request remains unattended, and the intervention process continues uninterrupted.
Data obtained from the system is analyzed, and intervention times, solution performance, and recurring issues are reported. Based on these analyses, the aim is to improve service quality.
In the application, unauthorized access is prevented through specially produced QR codes for each location, while all processes are recorded and made traceable.
The application, which is considered an example of digitalization in health services and quality-focused management, aims to spread a faster, more effective, and sustainable service model throughout Istanbul.
“WE PROVIDE FEEDBACK ON THE ISSUE WITHIN 7-8 MINUTES AND SOLVE IT”
Istanbul Provincial Health Director Assoc. Dr. Abdullah Emre Güner stated that significant progress has been made in both physical infrastructure and management processes thanks to the Health Transformation Project initiated under the leadership of President Recep Tayyip Erdoğan.
Güner noted that Turkey has proven the success of its health system during earthquakes and pandemics, adding that they continue to address maintenance services, cleanliness, and other physical and logistical needs.
Güner explained that real-time feedback is collected through the "Clean Hospital" project developed in this context, stating that citizens can convey their opinions regarding cleanliness, food, and other services through QR codes placed in every corner of the hospital while receiving services.
He mentioned that the feedback obtained from the project is processed by the AI software developed by the institution and communicated to managers through a decision support module, saying, "Our goal is to demonstrate the success we achieved in treatment services in care, cleanliness, and physical conditions as well. When a citizen sees a problem, whether it is related to cleanliness or food, they can immediately report it to the system. We provide feedback on the issue within an average of 7-8 minutes and solve it."
“OUR NEXT CITIZEN DOES NOT ENCOUNTER THE SAME ISSUE”
Assoc. Dr. Güner shared that citizens are satisfied with the application, stating, "We receive thank you and satisfaction messages at a rate of 89% in feedback. This is the best indicator that we are on the right track. Additionally, the project addresses not only physical services but also the spiritual needs of citizens."
Güner noted that feedback made through QR codes is quickly communicated to managers, stating, "So far, we have responded quickly to over 1300 notifications. When a citizen makes a notification via QR code, our AI software determines which category it belongs to and communicates it to the managers who will both solve and follow up within seconds. The center managers, chief physicians, and departments following the project can monitor how many of the issues have been resolved, satisfaction rates, and disruptions in the solution processes one by one. Ultimately, the citizens are the ones who manage the hospital. We expect them to assist us through notifications made via QR codes and mobile phones. When they report issues, quick solutions are provided, and our next citizen does not encounter the same problem."
Güner added that they aim to elevate the health system in Istanbul to higher levels with the Protecting, Producing, and Developing Health Model initiated by Health Minister Kemal Memişoğlu.