E-commerce giants under scrutiny! 67 companies fined 93.7 million lira.

13.04.2025 11:20

In the last six months, the Ministry of Trade, which has scrutinized the e-commerce market, imposed a total administrative fine of 93.7 million lira on 67 companies that violated consumer rights. The inspections focused on complaints regarding distance contracts and violations of the right of withdrawal.

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The Ministry of Trade reported that in the inspections conducted in the e-commerce market, 67 companies were fined a total of 93.7 million lira in administrative fines in the last 6 months. In a statement from the ministry, it was noted that with the development of technology, consumer habits have changed, and the tendency of consumers to shop from online stores has increased. The statement emphasized that regulations related to the issue are being rapidly implemented, highlighting that the lack of opportunities for trial, viewing, and examining the product subject to the order in distance contracts, which form the basis of consumer shopping, has made consumers even more in need of protection.

"LEGAL REGULATIONS ARE BEING MADE"

In the statement, it was emphasized that, in addition to the fundamental right of withdrawal, which is essential to protect the weak party of the contract, consumers' right to be informed before ordering and the execution of the contract are secured by legal regulations, and it was reminded that legal regulations to protect consumers against grievances are being made.

FINES WORTH MILLIONS OF LIRA FOR 67 COMPANIES

The statement mentioned that in order to ensure sectoral compliance regarding the implementation, inspections and audits are being carried out by the Ministry based on consumer applications received or initiated under the provisions of the Law on the Protection of Consumers and the Regulation on Distance Contracts in areas where complaints are concentrated. It was recorded: "As a result of our efforts, in the context of the non-refund of fees or the failure to refund within the legal period in the use of the right of withdrawal, a total of 40.3 million lira in administrative fines was imposed on 18 companies as a result of inspections and audits initiated in October 2024 and completed within the same year. Additionally, in the first three months of 2025, a total of 53.4 million lira in administrative fines was imposed on 49 companies as part of the inspections and audits conducted regarding the distance contracts that consumers were involved in within the electronic commerce sector, and inspections are currently ongoing for 19 companies. Thus, in the last 6 months, 67 companies have been fined a total of 93.7 million lira in e-commerce inspections."