05.09.2025 22:30
Tülay Sıla Şenses, who was convinced by the employees distributing brochures in front of a beauty center in Antalya with the phrase "We receive commissions, please support us," claimed that she unknowingly signed contracts upon entering the center. When she realized the situation, Şenses stated that she wanted to cancel the contract, saying, "I only went in to support them, and now I am shown as being in debt of 22,000 lira for a service I never received."
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Tülay Sıla Şenses, who lives in Antalya, claimed that she was approached by the employees of a beauty center she passed by, who asked her, "We are students, we receive commissions, please support us," and that she unknowingly signed a contract after going to the center.
SIGNED IN GOOD FAITH, 22 THOUSAND LIRA DEBT WAS INCURRED Şenses stated that when she left the center, she wanted to cancel the contract she signed after being warned by her sister. According to her claim, the employees at the center said that the contract could not be canceled and that she needed to make a payment of approximately 12 thousand lira. Since Şenses did not cancel the transaction, she was taken to court by the beauty center, and a block was placed on her bank accounts. Tülay Sıla Şenses noted that a lawyer called her on behalf of the beauty center, stating that 22 thousand lira was demanded, and she applied to the 'Consumer Arbitration Board.'
"THEY SAID, 'YOU BOUGHT A DISCOUNT PACKAGE, CANCELLATION IS NOT POSSIBLE'" Şenses, who explained that the employees distributing brochures in front of the beauty center stopped her, said, "Normally, they stop people and take them upstairs. They said, 'We are students, we receive commissions. Would you just sign after going upstairs?' My intention was not to purchase this service; I just went to support them. However, I later realized that the document I signed was a contract. When I went back to the center, I wanted to cancel it. They told me that it could not be canceled in any way and that I needed to go to a notary. Then they turned me away by saying, 'You bought a discount package, cancellation is not possible.'"
"I JUST WANTED TO SUPPORT THE EMPLOYEES" Şenses stated that she repeatedly expressed that she did not want to receive any service, saying, "I just went to support the employees. My intention was not to purchase any service. Later, I wanted to cancel it, but they did not accept it. A few months passed, and during this time, no one called to ask. Then a lawyer started calling me. He said I was taken to court. I wake up in the morning for work, and he keeps calling, bothering me. I explained many times that I did not want it and did not carry out any transactions. The debt that was initially said to be 12 thousand lira was increased to 22-23 thousand lira. I applied to the Consumer Arbitration Board and am waiting for the result," she said.
İbrahim Güllü, Vice President of TÜKONFED "THEY MAKE YOU SIGN CONTRACTS BY APPEALING TO HUMAN EMOTIONS" İbrahim Güllü, Vice President of the Consumer Confederation (TÜKONFED), stated that similar complaints have been increasing, saying, "This practice is generally carried out by some beauty salons. Salespeople approach citizens on the street. They appeal to human emotions by saying, 'We are university students, we receive commissions, we are contributing to our education.' Citizens go upstairs just to help, and there they are persuaded to sign contracts and promissory notes. However, no service is provided, or even if payment is made, the promissory notes are not returned, and they can later be subject to enforcement. Thus, the consumer is victimized a second time."
"CONSUMERS HAVE AN UNCONDITIONAL RIGHT TO WITHDRAW WITHIN 14 DAYS" Güllü emphasized that this situation should be evaluated within the scope of sales made outside the workplace, stating, "In such transactions, consumers have an unconditional right to withdraw within 14 days, and no down payment can be taken. However, companies disregard verbal statements. If written notification is not made, promissory notes can be enforced after the 14-day period has passed. Citizens end up having to pay for services they never received, and on top of that, they face additional costs and attorney fees. The Ministry of Commerce needs to make regulations to address this gap," he said.
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