01.09.2026 10:31
The new application, which concerns approximately 35 million vehicle owners in Turkey, went into effect today. The Alo 193 Joint Damage Notification Center, which enables damage notifications to be made from a single center after traffic accidents, has started operations. With the new system, damage notifications after an accident can be made through a single number, and it is aimed to prevent organized structures that force citizens to grant a "damage tracking power of attorney".
A new era has begun in insurance and claims processes following traffic accidents. Alo 193 Common Accident Notification Center, one of the final steps of the action plan carried out by the Insurance and Private Pension Regulatory and Supervisory Authority (SEDDK), started serving as of today.
With the new system, citizens will be able to make accident notifications through a single phone number after a traffic accident.
VEHICLE OWNERS WILL NOW CALL ALO 193
Alo 193 aims to enable citizens to quickly and easily report their claims through a single center after an accident.
The application has been launched as part of a comprehensive action plan prepared to ensure that claim compensation processes are concluded more quickly and fairly after traffic accidents.
MEASURE AGAINST THOSE CALLING FOR "CLAIM FOLLOW-UP POWER OF ATTORNEY"
One of the key goals of the new era is to prevent the unlawful acquisition of accident victims' information.
It was noted that some organized groups, which illegally obtain citizens' information after traffic accidents, persistently call victims through call centers and force them to grant a "claim follow-up power of attorney."
SEDDK's action plan, comprising supervision, regulation, and technological solutions, aims to prevent the activities of these groups.
CLAIM NOTIFICATIONS TO BE CENTRALIZED
With the activation of the Alo 193 Common Accident Notification Center, vehicle owners can use a single number to report claims after an accident.
Thus, from the very beginning of the claims process, the goal is to direct citizens to the correct channel and carry out transactions more securely.
MEETING HELD WITH INSURANCE COMPANIES
Before the launch of Alo 193, SEDDK met with insurance companies issuing traffic insurance policies.
During the meeting, the results achieved so far under the action plan were evaluated, and measures to be implemented in the upcoming period were also discussed.