03.09.2025 06:39
Austria-based Oberbank announced that it has completely halted cash transactions at all its branches in Germany. Both ATMs and counter services have been permanently terminated. The bank cited the increasing use of digital banking by customers and a significant decrease in demand for physical services as the reasons for this decision.
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Austria-based Oberbank announced that it has completely halted cash transactions at all its branches in Germany. As part of the decision, both ATM and counter services have been permanently terminated.
CASH TRANSACTIONS COMPLETELY TERMINATED, ALL ATMs CLOSED
According to the bank's statement, physical cash services have been discontinued at all branches across Germany as of August 31, 2025. Informational posters in the branches clearly stated that ATMs have been disabled and cash transactions can no longer be conducted at the counters. It was emphasized that the decision applies not only to certain branches but to all Oberbank locations nationwide.
CUSTOMERS ARE REACTING
Following the decision, many customers expressed their dissatisfaction, stating that they were not informed in advance about this significant change. Some individuals reported that they became aware of the implementation when they encountered covered ATMs upon visiting the bank. Particularly, the elderly segment, who have been customers of the bank for years and do not actively use digital banking channels, noted that the change has caused them hardship.
ALTERNATIVE CHANNELS 'REQUEST ADDITIONAL FEES'
Oberbank officials stated that customers can meet their cash withdrawal needs through cash payment points in supermarkets or ATMs belonging to other banks. However, it is known that these services are often subject to additional fees or require a purchase condition.
REASON REVEALED
The bank management stated that the decision to end cash transactions is based on changing customer behaviors. The statement highlighted that the vast majority of customers now conduct their financial transactions through digital banking and that the demand for physical services has significantly decreased.
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