The allegation of unauthorized credit and money transfer has caused a stir! There is a statement from Akbank.

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Akbank customers have been raising allegations for days that unauthorized access has been made to their mobile banking accounts, resulting in their money being transferred to other individuals and various loans being taken out in their names.

700 THOUSAND TL VICTIMIZATION CLAIM

While many individuals have been trying to make their voices heard, stating that their accounts have been used without permission and loans have been taken out in their names, one customer recently expressed that they experienced a victimization of 700 thousand TL. Akbank, which denied the allegations mentioned in some media outlets regarding a fraud amounting to millions of lira, stated in its announcement that the investigations concluded that the incidents in question were carried out using social engineering methods.

AKBANK'S STATEMENT

Bank officials emphasized that a limited number of cases mentioned in the posts have been thoroughly investigated and that customers need to be cautious against such attacks. The bank reported that claims of a security breach or data leak in its systems are unfounded, stating, "All of the limited number of cases were meticulously examined by our bank at the time they occurred, and it was found that these incidents were carried out using social engineering methods. Necessary information has been provided to all of our affected customers regarding their applications related to the incidents, and all information requests have been answered."

"CLAIMS OF SECURITY BREACH ARE UNFOUNDED"

In the statement made by Akbank, the following expressions were included: "We present our explanation regarding the misleading news that does not reflect the truth about our bank, in relation to the fraud victimizations reported by some of our customers, which have been shared in various media outlets and social media channels recently. First of all, we would like to state that claims of a security breach and/or data leak in our bank's systems are absolutely unfounded.

Providing services in accordance with data security principles and standards suitable for evolving technology is our bank's top priority. In this context, our bank takes and ensures all necessary administrative and technical security measures regarding information systems, information, and data security, primarily under the Banking Law and relevant regulations, as well as the KVKK and related subordinate regulations for the protection of our customers' personal data. Furthermore, along with the entire banking and finance sector, our bank is also engaged in an intense struggle against fraud incidents to prevent our customers from being victimized. In this regard, many fraud attempts are being prevented with the measures taken by our bank, parallel to our sector, thus preventing our customers' victimization.

THREE SEPARATE WARNINGS FOR CUSTOMERS

Recently, a limited number of cases mentioned in posts containing unfounded claims regarding the security of our bank's systems, targeting our bank on social media and various media channels, have all been meticulously examined by our bank at the time they occurred. As a result of the investigation, it was found that these incidents were carried out using social engineering methods, and necessary information has been provided to all of our affected customers regarding their applications related to the incidents, and all information requests have been answered.

The security and satisfaction of each of our customers are extremely important and a priority for us. All incidents are being thoroughly investigated, and all necessary measures and actions, including addressing our customers' victimization, are being taken promptly. Additionally, to ensure the security of their personal information, mobile banking passwords, and mobile devices, our customers are continuously informed and reminded to:

• Only download applications from trusted sources in app stores to prevent the installation of applications that could jeopardize the security of mobile devices,

• Never share personal mobile banking application passwords with anyone during phone calls,

• Avoid entering sensitive personal information and passwords on external websites and/or fake advertisements.

Our bank will continue to take necessary actions with determination within the framework of all legal regulations and obligations regarding this issue, which has affected the entire banking sector for a long time and is being fought in coordination with the relevant authorities. We present this information for your consideration."