04.04.2025 19:30
The Kayseri Provincial Consumer Arbitration Board found the photographer at fault for not delivering the photos and videos taken at a wedding to the newlywed couple and ruled for a compensation of 50,000 Turkish Lira. It was learned that the photographer delayed the married couple for a full 1.5 years.
H.K, who agreed with photographer S.Ö. for wedding photo shoots in Kayseri in 2023 for 3,000 TL, applied to the Provincial Consumer Arbitration Committee when he could not receive the visuals.
50 THOUSAND LIRA COMPENSATION
The Provincial Consumer Arbitration Committee, which evaluated H.K.'s application claiming that the photographer constantly made excuses and did not deliver the visuals, ruled that the resulting victimization could not be remedied and decided that the photographer should pay 50,000 lira in moral compensation. The committee also decided to refund the 3,000 lira fee paid by the couple to the photographer.
"DELAYING THE COUPLE FOR 1.5 YEARS"
Mahmut Şahin, the President of the Consumers Union, stated in a statement regarding the issue, "A couple getting married in 2023 agrees with a photographer for 3,000 lira for the shoots. The wedding ends, they want the photos and videos, but for 1.5 years the photographer delays the couple. Eventually, he stops answering the couple's calls. The couple then applies to the Kayseri Provincial Consumer Arbitration Committee." he said.
DECISION TO REFUND 3 THOUSAND LIRA
Şahin explained that the couple requested not only 3,000 lira but also 145,000 lira in moral compensation, stating, "The Provincial Consumer Arbitration Committee rules for 50,000 lira in moral compensation and the refund of 3,000 lira. The expert decides this. Normally, moral compensations are very low, but here it is ruled to be 15-16 times more than normal due to the belief that the victimization cannot be remedied." He noted that Consumer Arbitration Committees have the authority to grant material and moral compensation, adding that if the compensation is not paid, it can be collected through enforcement. Şahin advised newlyweds not to make cash payments for wedding shoots and similar expenses, adding that the decision sets a precedent.