29.09.2025 09:00
Enpara, which separated from QNB and continued on its own path, updated its customers' IBAN numbers on September 27. Although the bank stated that payments sent to the old IBAN would be transferred without any issues, hundreds of thousands of users are reporting that their funds have been returned.
It has been revealed that during Enpara's separation process from QNB, the bank's previously announced promises of "money transfer guarantee for 90 days" and "no interruptions in EFT-SWIFT transactions" were not kept. Despite stating that payments sent to old accounts would be transferred to new IBANs, it has been reported that all transfers were returned.
NEW IBAN INFORMATION NOT ANNOUNCED TO CUSTOMERS
Users express that they were not informed of their new IBAN addresses before the transition process. This situation has led to customers who directed their payments to old accounts being victimized.
"UNDEFINED ACCOUNT" ERROR
It has emerged that Enpara carried out the account transfer process without registering in the SWIFT system, resulting in many users expecting payments from abroad not receiving their dues. Users who communicated their new IBAN and SWIFT information to foreign companies they trade with encountered the warning, "No such SWIFT account registered in the banking system can be found."
THE EXTENT OF FINANCIAL DAMAGE IS UNKNOWN
While the extent of the financial damage caused by the bank's mistakes during the transfer process is still unknown, affected users are waiting for a solution. It is reported that Enpara's customer service has not been able to provide any solutions regarding the "90-day transfer guarantee" and SWIFT issues.
VICTIMIZATIONS SHARED ON SOCIAL MEDIA
The problems experienced have also become a topic on social media platforms. Many users have reacted by sharing the payment difficulties and victimizations they encountered.