16.10.2025 16:18
The Energy Market Regulatory Authority (EPDK) has taken a new step to protect the rights of consumers affected by power outages. Compensation amounting to 1.61 billion TL, arising from outages and deficiencies in commercial quality, will be deducted from the bills of the relevant subscribers without the need for any application. The regulation has been sent to the Presidency to be published in the Official Gazette.
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The Energy Market Regulatory Authority (EPDK) has decided that compensations arising from annual outages, long-term outages, and deficiencies in commercial quality due to electricity outages will be paid by deducting them directly from consumers' bills in order to protect consumer rights.
REGULATION SENT TO THE PRESIDENCY
In a written statement from EPDK, it was stated that the regulation proposing changes to the Quality Regulation Regarding Distribution and Retail Sales Activities in the Electricity Market has been accepted and sent to the Presidency to be published in the Official Gazette.
1 BILLION 610 MILLION TL WILL BE DEDUCTED FROM BILLS
When the new system is implemented, a total compensation of 1 billion 610 million liras that electricity distribution and supply companies are required to pay will be reflected in consumers' bills without the need for any application from consumers. Consumers will be able to access details such as the type of compensation, total amount, the amount offset on the bill, and any amounts to be offset in subsequent months.
"WE WILL CLOSELY MONITOR PAYMENTS"
In the statement, EPDK President Mustafa Yılmaz, whose views were included, stated that the decision is a critical step in terms of protecting consumers and improving service quality, saying, "As EPDK, we will not allow the rights of our citizens to be neglected. We will closely monitor how our decision is implemented by the relevant companies, whether payments are made on time and in full. This decision made by our institution will also greatly contribute to improving the service quality of the sector."
COMPENSATION AMOUNTS
According to the application, outages exceeding 10 hours in urban distribution areas, 11 hours in urban sub-distribution areas, and 12 hours in rural distribution areas give rise to the right to long-term outage compensation.
The compensation amounts for the year 2025 are as follows:
"Residential subscribers below 160 kilovolt-amper (kVA): 554 lira, other subscribers below 160 kVA: 1107 lira, users between 160-630 kVA: 3 thousand 323 lira, users above 630 kVA: 6 thousand 647 lira."
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